Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. **Account Information:** Name, email address, and payment information. **Usage Data:** How you interact with our services, including models trained, queries made, and features used. **Content:** Documents and data you upload for AI training, which are processed in isolated environments and never used to train public models.

We use the information we collect to: - Provide, maintain, and improve our services - Process transactions and send related information - Send technical notices, updates, and support messages - Respond to your comments and questions - Monitor and analyze trends, usage, and activities

We implement industry-standard security measures to protect your data: - **Encryption:** All data is encrypted in transit (TLS 1.3) and at rest (AES-256) - **Isolation:** Each customer's data is processed in isolated environments - **Compliance:** SOC 2 Type II certified and GDPR compliant - **Auditing:** Complete audit logs for Enterprise customers

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting support@cuadra.ai.

Depending on your location, you may have the following rights: - Access your personal data - Correct inaccurate data - Request deletion of your data - Export your data in a portable format - Opt out of certain data processing activities To exercise these rights, contact us at support@cuadra.ai.

For privacy-related questions, contact our Data Protection Officer at privacy@cuadra.ai or write to us at: Cuadra AI support@cuadra.ai