Customer Support Specialists

Import support tickets from Zendesk, Freshdesk, Intercom, or ServiceNow. Learn from resolved cases for accurate automated responses and ticket routing.

Sync FAQ databases, troubleshooting guides, and product documentation. Your AI searches across all sources simultaneously, pulling together context from multiple documents. The RAG (Retrieval-Augmented Generation) infrastructure runs automatically—everything is ready to use.

Connect customer chat logs, email threads, and call transcripts. Analyze patterns to predict issues and personalize support interactions.

Configure empathy levels, tone analysis, and communication style. Create generation creates on-brand responses matching your customer service standards.

Train models to identify emotional cues, technical complexity, and conversation patterns. Your AI recognizes when human expertise adds the most value.

Enable reinforcement learning from agent feedback, CSAT scores, and resolution rates. Support AI improves accuracy through automated model retraining.

Activate your customer support AI model in Cuadra Channels to make it available for subscription. Set pricing, usage limits, and subscription tiers that match your business model.

Receive a unique URL for your customer support AI model that you can share with clients and end users. They can access this URL to view your model, see pricing, and subscribe directly.

Automated multi-tenancy, per-seat billing, and revenue split guarantee frictionless monetization. Track subscriptions, usage, and revenue through your Channels dashboard.